JuraRat web app
Reimagining the process of creating contracts online. My responsibilities included designing the new look & improving the experience of crucial features.
Services
UX & UI Design
Digital Design
Region
Germany / EU
Date
2021
Date Client
JuraRat
Problem
One problem with creating contracts is that they require a lot of knowledge and effort. This can be time-consuming, especially if you are not familiar with the legal process.
Another problem is that it can be expensive to hire a lawyer to draft and review a contract. Of course, both of those things can take a lot of your time.
Solution
Service that offers hundreds of most useful contracts & agreements templates that are super easy to customize and share, making it easier for businesses to find the right agreement and understand what they need.
Goal 1
Explain to users their needs
Goal 2
Feeling of trust and future security
Goal 3
Seamless customizing experience
Goal 4
End goal: User purchase zthe template
Approach
Key point was to show the user people who are behind all the contracts and show how reliable the service is through short customer stories
It was also crucial that the contract customization process will be understood by people from a wide range of ages and industries
Business Client
70% of Users
Business clients typically have more specific needs and are often more price sensitive. They may also be more likely to need customizations or additional services. Usually, they are not newbies and they know what their actual needs are.
Stress Points
Unclear communication by the majority of services
Finding not up-to-date information online
The effort needed to fill in the contract properly.
Needs
Clear and understandable communication of the service, will make them feel they have found the right contract
A reliable source of information
Easy way to ask professionals for an advice
A way to effortlessly & quickly fill high numbers of contracts
Current Solutions
Doing some off-site research and using the service only to download the template
Hiring a lawyer to consult all details
Making extensive research
Asking the question somewhere online
Using programs like Microsoft word to manually type in all the detail, with a single contract it’s nothing, but not with 100s
Personal Client
30% of Users
Personal clients are looking for a simple template rather than one with tens of additional features. They usually have a specific contract in mind that they need for a personal matter.
They may need a simple contract for a loan, a will, a prenuptial agreement, or something else. Once they find the right template, they will likely purchase it and have it ready to go.
Stress Points
Uncertainty about what would work best for them
A feeling of confusion while researching their options
Problem to trust contract found online
Needs
Easy way to ask a question to a professional
Service with clear explanations of different situations and what works best in each case.
The feeling of trust from a website
Explanation of each aspect of their situation
Ensure that there is protection against the consequences of a wrongfully written contract
Service made me an industry-know professional
Get to know the people responsible for the contract they are going to use
Current Solutions
Consultation with a professional e.g. a lawyer
Doing their research, yet still unsure if they are going with the right option.
Using the template we found as a starter for a custom contract
Reading reviews about the service
Contract
Page where users can get information about contracts and download it for free. We charge the user only when he/she decides to use the customization feature.
